Returns & Refunds
Our Quality Guarantee
Every product undergoes quality inspection before shipping. If you receive a damaged, defective, or incorrect item, we will make it right with a replacement or refund.
Eligible Issues for Return/Refund
We accept return/refund requests only for the following situations:
- Damaged in transit: Item arrived broken, cracked, or visibly damaged.
- Defective product: Item does not function as described or has manufacturing defects.
- Wrong item received: You received a different product than what you ordered.
- Missing items: Parts or accessories are missing from the package.
Non-returnable: We do not accept returns for buyer's remorse, change of mind, ordered wrong size/color, or dissatisfaction not related to product quality. Please review product descriptions carefully before purchasing.
How to Request a Return
- Contact our support team at support@vnvcshop.com within 7 days of delivery with your order number and photos/video of the issue.
- Our team will review your request within 1-2 business days.
- For approved claims, we will provide a resolution (replacement or refund) based on the situation.
- Replacements ship within 1-2 business days. Refunds are issued to your original payment method within 5-7 business days.
Refund Conditions
- Refunds or replacements are provided for damaged, defective, or incorrect items only.
- Refunds will be issued to the original payment method.
- For confirmed quality issues, return shipping is covered by us — we will provide a prepaid return label or instruct you to keep/dispose of the item.
- In some cases, a full return may not be required — we may offer a partial refund or free replacement without return, at our discretion.
- All decisions on return/refund are final after resolution.
Lost Packages
If your tracking shows "delivered" but you have not received the package, please wait 2 business days (carriers sometimes update status prematurely). If the package is still missing, contact us and we will file an investigation with the carrier. If confirmed lost, we will resend or refund your order at no extra cost.
Our commitment: VNVC Shop takes responsibility for packages lost in transit before delivery. We work directly with our fulfillment partner (CJ Dropshipping) and carriers to resolve lost package claims. You will not be left without a resolution.
Liability
VNVC Shop's responsibility is limited to the purchase price of the product. We are not responsible for indirect or consequential damages arising from product use. All products are sold based on the descriptions provided.
Contact Us
For any return, refund, or quality-related inquiries, please email us at support@vnvcshop.com with your order number. We aim to respond within 24 hours on business days.